We've been discussing the importance of the thoughtful, decisive implementation of new technology in the insurance industry a lot recently. It feels as though everybody is.

Whether insurers like it or not, the insurance industry is changing. In some ways, it's changing by force, driven by customer demands and competition. In others, it's changing because insurers are recognizing the value in changing, upgrading, or rethinking the way they're used to doing things. A controlled transformation refers to the latter.

When an insurer takes it upon itself to implement a new technology that reflects business objectives and priorities and thoughtfully prepares an integration, it is performing a controlled transformation.

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